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ChoFleur

Privacy and personal data protection

In this privacy statement, we will answer key questions concerning the processing of personal data by ChoFleur. We would like to provide you with clear information on this subject and with full transparency. Our contact details can be found at the bottom of this page.

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Privacy legislation (GDPR/RGPD)

The General Data Protection Regulation (GDPR) has been in force since 25 May 2018. This new regulation, known in French as the “Règlement général sur la protection des données” (RGPD), applies throughout the European Union and mainly concerns the retention and protection of personal data.

What is personal data?

Certain types of data reveal something about you, such as your name, address or age. If this data (or combination of data) can be linked to you, it is known as personal data. Examples include your postal or e-mail address, as well as your first name combined with your date of birth. If third parties gain possession of this personal data, they must handle it with care. A photo or video can also be considered as personal data.

Where does the personal data come from, which is processed by ChoFleur?

ChoFleur only processes personal data from persons, with whom we have, wish to have or have had a direct or indirect relationship. This includes, for example, data concerning:

For which purpose is personal data processed by ChoFleur?

It is mainly used for purely practical purposes, including all kinds of administrative processes linked to invoicing, offers, etc. If you enter into contact with us using a form on the website, we need your personal data so that we can get back in touch with you.

Data can also be used for promotional or marketing purposes, such as telling you about new projects or sending you information of a general nature. What if you do not wish to receive any information from us? You only have to click “Unsubscribe” in the e-mail that you have received. Your e-mail address will then be deleted and you will no longer receive any automatic e-mails from us until you re-subscribe.

Is unique personal data also processed by ChoFleur?

Unique personal data refers to sensitive data, such as information concerning a person’s health, criminal record, ethnic origin or race. We only process unique personal data if it is legally required, with your consent or if you ask us to do so. In the latter case, we only process this data if it is necessary in order to provide our service.

Who can access my personal data?

At ChoFleur, your personal data can only be consulted by ChoFleur employees.
ChoFleur cannot exchange data with third parties without the express consent of the relevant persons. Contact us at info@chofleur.com to ask for an overview of all the personal data that we process, which concerns you. Your personal data is stored carefully and is not processed for longer than necessary for normal use. We can make changes at your request (for example, change of address). If e-mails are exchanged using forms on our website, it is possible that the site developer may monitor them for statistical and technical purposes. In this context, no data is retained for future use and data is only used to ensure that the relevant forms are working properly.

How long will my data be stored?

Data linked to customers is kept for as long as necessary, so that administrative or accounting tasks can be completed. Data obtained using a form on this website is stored for as long as it is required for the relevant communication.

If you unsubscribe from the newsletters (for example, using MailChimp), e-mail addresses will be kept in limited form, so that statistical information can still be generated, such as the number of subscriptions over the years. No more e-mails will be sent to you automatically without your prior authorisation.

Data will be stored either internally, on secure computers, or on web servers at Combell (www.combell.be), with access being protected by Combell.

Can I see which data concerning me is processed by ChoFleur?

Of course! Contact us at info@chofleur.com and ask us to send you all your data. We will reply as quickly as possible. If you wish, you can ask for changes to be made or for all your data to be deleted.

Any data that you provide will remain in the European Union and is fully covered by the legal requirements of the GDPR.

Who can I contact if I have a question or complaint?

For any questions or complaints regarding the processing of personal data by ChoFleur, or if you would like an overview of the available information or possibly wish to have it changed or deleted, you can simply contact us at info@chofleur.com. If you feel that your data has been misused, you can also contact the Privacy Commission.

Our registered office is located at Houten Schoen 38, 9100 Sint-Niklaas.
Our telephone number is 0497 62 43 34 and you can reach us by e-mail by sending a message on our contact page. Our company number is 0646804809 with RPR Gent, department Dendermonde, Belgium. Our VAT number is BE 0646 804 809.

Where can I read the general terms and sales conditions?

Click here to view our general sales conditions. Belgian law is exclusively applicable to these general terms and conditions. Any dispute or dispute in connection with this falls under the jurisdiction of the district courts of Dendermonde.

What does ChoFleur do with my data?

ChoFleur asks for your data in 5 situations:

(1) General contact form: we ask for your name and email address, so we can contact you again. Optionally you can also enter your telephone number if you prefer to be called. Finally, you can enter a message where you can formulate your question or comment. Your current IP address will also be stored to prevent abuse.
This data is kept until the end of the necessary communication.

(2) Registration webshop: to place an order with ChoFleur, you need an account. An account needs your email address, first and last name, address and a password. We also ask you for your telephone number so that you can quickly contact you in case of problems, and for your date of birth to give you a small gift for your birthday. Your current IP address will also be stored to prevent abuse.
This data is kept as long as your account is active.

(3) Webshop login: we ask for your email address and password. This data only serves to verify your account and will not be forwarded to ChoFleur. This data is stored in a cookie so that you are automatically logged in during the upcoming visits to our website.

(4) Password forgotten: here we only need your email address, an automatic mail is sent with a link with which you can set a new password. This data is not stored further.

(5) Placing an order: we receive a detail of your order, together with your general contact details. We need this information to be able to send your order. No payment information is shared with ChoFleur or stored with ChoFleur, your payment is fully processed by the payment platform Mollie.com. Your current IP address will also be saved to prevent abuse.
This data will be stored in your account for historical and statistical purposes.

Opt-out and right to be forgotten

ChoFleur may send you (automatic) messages, such as an acknowledgement following an enquiry or application, or an automatic reply if an employee is absent. It is not possible to unsubscribe from these service messages. ChoFleur considers them essential for a good user experience.

If you would like us to delete all the data that we have about you, please send a request to info@chofleur.com. We will try to reply to your request as quickly as possible, while taking account of all the legal and accounting requirements.

For other messages, you have the option of unsubscribing by means of an OPT-OUT included in each e-mail. All automatic messages will include an “Unsubscribe” link. If this is exceptionally not the case, you can always let us know at info@chofleur.com.

Cookies

The law requires ChoFleur to inform visitors of the use of cookies. A cookie is a small text tile, which is saved on your device. Cookies make it possible (among other things) to save your preferences, settings, identification information, security settings, advertising, etc. and reuse them when you next visit the website. ChoFleur uses functional cookies (for example, in order to remember the selected language) and cookies for managing web statistics and social media. These cookies do not save any personal data and therefore do not make it possible to trace information back to an individual person.

All browsers include tools that make it possible to read, block or delete cookies. If you refuse the use of cookies, this may affect the user-friendliness of this website.

Changes to the privacy policy

ChoFleur reserves the right to make changes to this privacy policy. It is recommended that you consult the latter before using ChoFleur, in order to learn about any changes. You have the option of saving it yourself or consulting it at www.chofleur.com/privacy. If you should require further information, do not hesitate to contact us at info@chofleur.com.

Disclaimer

The content of www.chofleur.com is put together with the greatest possible care. Although ChoFleur takes every care to obtain correct, complete and up-to-date information from sources that are considered reliable, ChoFleur does not provide any explicit or implicit guarantee concerning the accuracy, completeness and up-to-dateness of the information available on or via this website. ChoFleur does not guarantee that this website will function perfectly or without interruption.

Whenever ChoFleur offers links to other (third party) websites, including its own creations or recommended articles, this does not mean that ChoFleur recommends the products and services offered on or via these websites or confirms the information. The use of such links is entirely at your own risk. ChoFleur declines any responsibility for the content, use or availability of such websites. ChoFleur does not verify the truthfulness, accuracy, reasonableness, reliability and completeness of the information available on such websites.

ChoFleur declines all responsibility for any direct, indirect, private, accidental, material or consecutive damage, regardless of whether ChoFleur is aware of the possibility of this damage, which may arise in any way, but without necessarily being limited to (i) malfunctions, viruses or other faults affecting devices and other software linked to access to this website or its use, (ii) information made available on or via this website, (iii) interception, modification or improper use of information sent to ChoFleur or to you, (iv) the functioning or unavailability of this website, (v) any abusive use of this website, (vi) the loss of data, (vii) downloading or use of software made available by this website or (viii) use of third parties linked to the use of this website. This exclusion of liability extends to administrators and (voluntary) employees of ChoFleur.

ChoFleur reserves the right to change, at any time, information made available on or via this website, including the text of this disclaimer, without any other form of communication concerning this matter. It is recommended that you regularly check whether the information made available on or via this website, including the text of this disclaimer, has been changed.

The entire content, documents, published illustrations, logos, photos and other parts of this website are the property of ChoFleur and various illustrators, photographers and partners. If you wish to use all or part of this content, contact ChoFleur at info@chofleur.com.

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